Steering a reliable course through the endless phone calls, emails and all the other stuff that goes on  in property management is the icy cool Rachel, who has taken on this role with some obvious relish. She seems to have an uncanny ability to know how things work, and an even scarier ability to think up better ways for us to do things. She has run businesses before, and also had some property experience in a past life.

Hers is the reassuring voice of calm when you call the office.